Frequently Asked Questions

FlashCrest Software Frequently Asked Questions

I didn’t receive my digital download

If you didn’t receive your digital download link, please check your SPAM/Junk e-mail folder. Also note that the e-mail will be sent to the primary e-mail address used for the transaction.

Otherwise, please contact us immediately and we will send your download link.

Back to Index

I’m still getting the “Demo has ended” error

Issue:

I paid for the full version but am still getting the demo has ended error.

Resolution:

You need to uninstall both version and re-install the full version.

To do this,

Click CTRL+SHIFT+H and open the program. Click Help -> Uninstall and the program will uninstall.

Restart your computer.

Repeat the process (Click CTRL+SHIFT+H and open the program. Click Help -> Uninstall and the program will uninstall.)

Restart your computer.

Install the purchased copy and the error will no longer appear.

Back to Index

How do I save all recorded screenshots?

-Ensure you are using the latest version of iSpy
-Click on TOOLS -> EXPORT -> All Screenshots…

Back to Index

How many computers can I install iSpy on?

iSpy is licensed on a per-computer basis. Please contact us for a bulk purchase quote.

Back to Index

I’ve installed the program, but how do I open it?

Press CTRL+SHIFT+H at the same time to open the log viewer.

Back to Index

How do I Uninstall iSpy?

In order to uninstall the program, you must be log in to the log viewer.

1) Open the main program (CTRL+SHIFT+H)
2) Enter your password
3) Click HELP and UNINSTALL…

Back to Index

My drive doesn’t appear in Windows or Undelete

Some drives are physically damaged and won’t appear in Windows. Other drives are in another format and need to be readable by Windows in order for FlashCrest Undelete to be able to restore any data on those drives. To enable the drive in a Windows format: Open CONTROL PANEL > ADMINISTRATOR OPTIONS > COMPUTER MANAGEMENT > DISK MANAGEMENT. Click on the visible drive.

You will need to delete any existing partitions. Use caution not to delete your Windows partition or Recovery partition. Right-click the affected drive and format the new partition. You should now see the drive under My Computer. Restart FlashCrest Undelete and the drive will now appear.

Back to Index

Sites are not being blocked

In most cases, you must restart your browser(s) or applications that would use the website for the changes to take effect.

For Windows 7, 8 and 10 Users, you need to ensure that you are running Web Blocker as an administrator. To do this, right-click the application icon and select “Run as Administrator”.

Back to Index